Questions renters and landlords ask

Your profile is public when you choose to publish it, so landlords and the agents they invite can find you. They see your first name, age, budget, move-in date and whether you have the verified badge. Your ID and income documents are only seen by the LetDirect team, never by landlords or agents.

Only the LetDirect team. We check it when you apply: the name matches your ID, the documents are recent and the income is clear. Landlords see “Income checked by LetDirect”, never your documents. If we can't confirm it, we tell you why and you can upload new documents.

Yes. People without the badge can still use LetDirect. Verified people are shown first and carry a tick.

Look for the verified badge: it means the renter's ID has been checked. When they apply, the LetDirect team checks their proof of income (3–6 months of bank statements or payslips, an employment letter, or PAYE deductions or Tax Clearance Certificate (TCC)). You see “Income checked by LetDirect”, never the documents.

Once the LetDirect team has checked your ownership document (Title, indenture or letter of authority). Until then it shows as Under review in your listings.

Yes. Add as many homes as you own or manage, each with its own photos, rent and ownership documents. Applications for every home arrive in one dashboard.

Yes, when a landlord invites them. Agents work inside the landlord's account, so renters always see who they're dealing with, and the rent and upfront rent are on the listing before anyone commits.

Yes. Invite your agent or property manager from your dashboard. They can manage listings, viewings, applications and messages for your homes. Agents pay for their own verified badge, and you decide what they can do.

Everyone pays a one-time fee for their own badge: renters, landlords and agents. It covers an automated ID check with your Ghana Card or passport and a short selfie. People without the badge can still use LetDirect, but verified people are shown first. Income is not part of the badge: renters add proof of income when they apply.

A one-time fee in your country's currency, shown upfront before you pay. Renters, landlords and agents each pay for their own badge.